Last Updated: 26 May 2026
At Royalty Occupational Health (PPE Store), we aim to provide high-quality Personal Protective Equipment (PPE) and workplace safety products. Due to the nature of our products, strict hygiene and safety regulations apply to returns and refunds.
By placing an order on our website, you agree to the terms outlined in this Returns & Refund Policy.
1. Overview
We want our customers to be satisfied with their purchases. However, because we supply PPE, hygiene products, and industrial safety consumables, some items cannot be returned once delivered or opened due to health and safety regulations.
This policy complies with standard ecommerce hygiene practices in South Africa.
2. Eligible Returns
We accept returns only under the following conditions:
- The item is defective or damaged upon arrival
- The incorrect product was delivered
- The product is unused and in original packaging
- The return request is made within 7 days of delivery
All return requests must be approved before items are sent back.
3. Non-Returnable Items
For hygiene and safety reasons, the following items are strictly non-returnable once opened or used:
- Disposable masks
- Disposable gloves
- Shoe covers
- Disposable aprons
- First aid consumables (opened kits)
- Medical consumables
- Any PPE items that come into direct body contact
- Custom or special-order items
We reserve the right to refuse returns that do not meet hygiene safety standards.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- You must notify us within 48 hours of delivery
- Provide clear photos of the product and packaging
- Include your order number
Once verified, we will arrange a replacement, store credit, or refund depending on stock availability.
5. Refund Eligibility
Refunds may be issued under the following conditions:
- Product is confirmed defective
- Product is out of stock after payment
- Incorrect item was supplied and cannot be replaced
Refunds will be processed using the original payment method.
Processing time may take 5–10 business days depending on the payment provider.
6. Return Process
To initiate a return, customers must:
- Contact our support team via the website
- Provide order details and reason for return
- Wait for return approval
- Package the item securely
- Send the item to the provided return address (if approved)
Unauthorized returns will not be accepted.
7. Shipping Costs for Returns
- If the return is due to our error (wrong or defective item), we will cover return shipping costs.
- If the return is due to customer error (wrong order, change of mind), the customer is responsible for return shipping costs.
Original shipping fees are non-refundable.
8. Exchanges
Where possible, we may offer exchanges instead of refunds, subject to stock availability.
Exchanges apply only to:
- Incorrect items supplied
- Defective products
We do not guarantee exchanges for discontinued products.
9. Bulk Orders & Corporate Purchases
Bulk or corporate orders are subject to stricter return conditions:
- Returns must be pre-approved
- Partial returns may not be accepted
- Custom orders are non-refundable
- Special pricing orders may be non-returnable
We encourage corporate clients to confirm specifications before purchase.
10. Hygiene and Safety Compliance
Due to strict hygiene standards:
- PPE products that have been opened cannot be resold
- Items must remain sealed and unused to qualify for return
- This ensures compliance with workplace safety regulations
11. Order Cancellation
Orders may only be cancelled if:
- The order has not yet been dispatched
Once an order has been shipped, it cannot be cancelled and will be treated under this Returns Policy.
12. Inspection Rights
All returned items will be inspected upon receipt.
We reserve the right to:
- Reject returns that are used or damaged by the customer
- Adjust refund amounts based on product condition
- Decline refunds if policy conditions are not met
13. Processing Time
Once a return is approved:
- Refunds: 5–10 business days
- Exchanges: Subject to stock availability
- Store credit: Issued within 2–5 business days
Processing times may vary depending on banks and payment providers.
14. Risk and Responsibility
Customers are responsible for ensuring correct product selection before purchase.
Royalty Occupational Health is not liable for:
- Incorrect PPE selection by the customer
- Misuse of products
- Failure to follow safety instructions
15. Contact Information
For returns or refund assistance, please contact:
Royalty Occupational Health Support Team
Website: https://royaltyoccuhealth.co.za
All return requests must be submitted through the official contact channels.
