Last Updated: 26 May 2026
Royalty Occupational Health respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, create an account, place an order, or interact with our ecommerce services.
By using this website, you agree to the terms of this Privacy Policy.
1. About Us
Royalty Occupational Health is an online supplier of Medical Equipment and Personal Protective Equipment (PPE), workplace safety products, occupational health supplies & services, hygiene products, and industrial safety equipment.
Our ecommerce website operates through WooCommerce and related ecommerce technologies.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Company name
- Phone number
- Email address
- Billing address
- Shipping address
- VAT number (where applicable)
Account Information
When customers create accounts, we may collect:
- Username
- Password
- Purchase history
- Saved addresses
- Wishlist or cart information
Passwords are encrypted and cannot be viewed by our staff.
Payment Information
Payments are processed securely through third-party payment gateways.
We do not store:
- Full credit card numbers
- CVV numbers
- Online banking credentials
Payment providers may collect transaction-related information according to their own privacy policies.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Website activity
- Pages visited
- Referral sources
- Operating system
- Session duration
This information helps improve website performance and customer experience.
3. How We Use Your Information
We use customer information to:
- Process orders
- Deliver products
- Manage customer accounts
- Provide customer support
- Improve website functionality
- Send order updates
- Process refunds
- Prevent fraud
- Comply with legal obligations
- Improve product and service offerings
4. Marketing Communications
Customers may receive:
- Promotional emails
- Product updates
- Special offers
- Newsletters
- Abandoned cart reminders
Customers may unsubscribe from marketing communications at any time.
We do not send spam.
5. Cookies
Our website uses cookies and similar technologies to improve user experience.
Cookies may be used for:
- Shopping cart functionality
- Login sessions
- Website analytics
- Marketing and advertising
- Remembering preferences
- Performance optimization
Users may disable cookies through browser settings, although certain website functions may not operate correctly.
6. Third-Party Services
We may use trusted third-party services including:
- Payment gateways
- Courier services
- Email marketing tools
- Analytics platforms
- Security and anti-fraud systems
- Live chat or customer support tools
These providers may process limited customer information necessary to perform their services.
7. Sharing of Information
We do not sell customer information.
We may share information with:
- Courier and delivery providers
- Payment processors
- Technical service providers
- Government or regulatory authorities where legally required
- Fraud prevention services
Information is only shared where necessary for business operations or legal compliance.
8. Data Security
We implement reasonable technical and organizational security measures to protect customer information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
Security measures may include:
- SSL encryption
- Secure payment gateways
- Firewall protection
- Access controls
- Malware monitoring
However, no online platform can guarantee complete security.
9. Customer Rights Under POPIA
Customers may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of information where legally permitted
- Withdrawal of marketing consent
- Objection to certain data processing activities
Requests may be submitted through our contact channels.
10. Data Retention
We retain customer information for:
- Order processing
- Accounting purposes
- Legal compliance
- Warranty and support purposes
- Fraud prevention
Information may be retained for periods required by South African law.
11. Minors
This website is not intended for use by children under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from minors.
12. International Data Transfers
Some third-party services may process information outside South Africa.
Where international processing occurs, reasonable steps are taken to ensure data protection standards are maintained.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for:
- External website content
- Third-party privacy practices
- Third-party security measures
Users access external websites at their own risk.
14. Product Reviews and User Content
Customers submitting:
- Reviews
- Ratings
- Testimonials
- Comments
- Product feedback
agree that such content may be displayed publicly on the website.
We reserve the right to moderate or remove inappropriate content.
15. Fraud Prevention
To protect our business and customers, orders may be screened for:
- Fraudulent transactions
- Suspicious activity
- Unauthorized payment attempts
- False information
We reserve the right to cancel suspicious orders.
16. Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Changes will be published on this page.
Continued use of the website constitutes acceptance of revised policies.
17. Contact Information
Royalty Occupational Health
Website: https://royaltyoccuhealth.co.za
For questions regarding this Privacy Policy or personal information requests, customers may contact us through the website contact page.
